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| Criterion |  UX Research Customer Journey Mapping |  Business Strategy Scenario Planning |  Operations Getting Things Done |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Scenario Planning opens the view to several plausible futures instead of a single forecast. The method protects strategies from depending on too narrow an expected path. | With many open commitments and ideas in daily life, a reliable external storage system emerges. The method relieves the mind so priority and context don't have to compete in memory. |
Complexitydifferent | Medium | High | Medium |
Timedifferent | 2-4 h | 0.5-2 Tage | 1-2 h Setup, laufend |
Participantsdifferent | 4-10 | 4-12 | 1 |
Formatdifferent | Workshop | Workshop | Async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Scenario Set, Strategic Implications, Robust Options | Action Lists, Project List, Review Routine |
Tagsno overlap | JourneyServiceService design | StrategyUncertaintyPlanning | ProductivityPlanningTasksExecution |
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