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| Criterion |  UX Research Customer Journey Mapping |  Architecture SAAM (Software Architecture Analysis Method) |  Business Strategy Value Chain Analysis |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | SAAM helps teams judge an architecture’s suitability for selected tasks and changes. It is particularly useful for examining modifiability and comparing architecture alternatives with clear reasoning. | Value Chain Analysis shows where value is created, costs accrue, and differentiation becomes possible along the process. It compares strengths, risks, market logic, and courses of action. The result is captured as a value-chain map and lever list. |
Complexitydifferent | Medium | High | High |
Timedifferent | 2-4 h | Preparation, scenario analysis, and findings review; effort depends on scope | Half day |
Participantsdifferent | 4-10 | Architecture experts and stakeholders for scenarios and weighting | 3-8 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Domain functions mapped to components and connections, Quality attributes and evaluation criteria, Typical tasks and their effects on the architecture, Reasoned evaluation or comparison of alternatives | Value Chain Map, Lever List |
Tagsno overlap | JourneyServiceService design | ArchitectureChangeAnalysisComparisonQuality | StrategyBusiness modelDiagnosisAnalysis |
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