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| Criterion |  UX Research Customer Journey Mapping |  Agile ROAM Board |  Agile Planning Poker |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. | When estimates within the team diverge too much, it puts differing expectations on a common test bench. It separates rough complexity from unspoken assumptions. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | 20-40 min initial, dann laufend | 2-5 min je Item |
Participantsdifferent | 4-10 | 3-15 | 3-9 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | ROAM Board, Owner List | Relative Estimates, Assumption Notes, Split Candidates |
Tagsno overlap | JourneyServiceService design | RiskAgileTrackingAlignment | EstimationAgileRelative sizingTeam |
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