View methods side by side.
Choose up to four methods. Add them using the search and share the comparison by copying its link.
| Criterion |  UX Research Customer Journey Mapping |  Agile ROAM Board |  Facilitation Expectation Mapping |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When work needs to move between different states or columns, it makes that movement and its handoffs legible. It sorts work by value, risk, and delivery ability. The result is captured as a ROAM Board and an Owner List. | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | 20-40 min initial, dann laufend | 45-90 min |
Participantsdifferent | 4-10 | 3-15 | 3-12 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | ROAM Board, Owner List | Expectation Map, Alignment Notes, Agreements |
Tagsno overlap | JourneyServiceService design | RiskAgileTrackingAlignment | AlignmentStakeholdersTeam |
Often compared together
Methods with strong topical overlap with the current selection, not yet in the comparison.
