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| Criterion |  UX Research Customer Journey Mapping |  Delivery RAID Log |  Architecture Views and Beyond |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. |
Complexitydifferent | Medium | Low | Medium |
Timedifferent | 2-4 h | 30 min Setup, dann laufend | 1-3 Tage |
Participantsdifferent | 4-10 | 1-3 maintaining, briefing for everyone | 1-4 |
Formatdifferent | Workshop | Async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | RAID Log, Status Report Source | Architecture Views, Cross-view Notes, Rationale |
Tagsno overlap | JourneyServiceService design | RiskTrackingStakeholdersGovernance | DocumentationStakeholdersArchitecture |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
