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| Criterion |  UX Research Customer Journey Mapping |  Delivery RAID Log |  Decision Making Assumption Surfacing |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. | Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | 30 min Setup, dann laufend | 45-90 min |
Participantsdifferent | 4-10 | 1-3 maintaining, briefing for everyone | 2-8 |
Formatdifferent | Workshop | Async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | RAID Log, Status Report Source | Assumption List, Critical Assumptions, Learning Plan |
Tagsno overlap | JourneyServiceService design | RiskTrackingStakeholdersGovernance | AssumptionsRiskDecisionDiscovery |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
