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| Criterion |  UX Research Customer Journey Mapping |  Product Discovery Problem Interview |  Product Discovery Learning Card |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When the picture of the problem still needs to become solid, it asks about real situations and consequences. It separates genuine suffering from mere interest in a solution. | The Learning Card connects traceable test results to a reasoned next action while keeping the limits of the insight visible. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 2-4 h | 30-60 min je Interview | 25-40 min |
Participantsdifferent | 4-10 | 5-12 Interviews | 1-5 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Problem Evidence, Risk Notes, Customer Segments | Learning Card with evidence and next action |
Tagsno overlap | JourneyServiceService design | DiscoveryInterviewsValidation | ExperimentsValidationDiscoveryLearning |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
