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| Criterion |  UX Research Customer Journey Mapping |  Business Strategy McKinsey 7S |
|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | McKinsey 7S checks whether Strategy, Structure, Systems, Shared Values, Skills, Style, and Staff fit together. Organizational misalignments become visible across multiple levers as a result. |
Complexitysame | Medium | Medium |
Timesame | 2-4 h | 2-4 h |
Participantsdifferent | 4-10 | 3-12 |
Formatsame | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | 7S Assessment, Alignment Gaps, Change Actions |
Tagsno overlap | JourneyServiceService design | OrganizationStrategyAlignmentChange |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
