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| Criterion |  UX Research Customer Journey Mapping |  Systems Thinking Leverage Points |  Business Strategy VRIO Framework |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy. | The VRIO Framework rates resources and capabilities on whether they are Valuable, Rare, Inimitable, and Organized. It compares strengths, risks, market logic, and courses of action. The result is captured as a VRIO table and strategic actions. |
Complexitydifferent | Medium | High | Medium |
Timedifferent | 2-4 h | Half day | 90-180 min |
Participantsdifferent | 4-10 | 3-12 | 3-6 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Leverage Map, Action Strategy | VRIO Table, Strategic Actions |
Tagsno overlap | JourneyServiceService design | Systems thinkingChangeStrategy | StrategyDiagnosisBusiness modelCapability |
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