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| Criterion |  UX Research Customer Journey Mapping |  Systems Thinking Leverage Points |  Product Discovery Concierge MVP |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy. | When an idea can first fail or grow through genuine hands-on support, it relies on manual work instead of automation. It shows whether user value holds up even under manual execution. |
Complexitydifferent | Medium | High | Medium |
Timedifferent | 2-4 h | Half day | 1-4 Wochen |
Participantsdifferent | 4-10 | 3-12 | 3-10 Kunden |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Leverage Map, Action Strategy | Concierge Learnings, Service Blueprint, MVP Risks |
Tagsno overlap | JourneyServiceService design | Systems thinkingChangeStrategy | MVPValidationServiceDiscovery |
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