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| Criterion |  UX Research Customer Journey Mapping |  Systems Thinking Intervention Mapping |  Decision Making Delphi Method |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain. | When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together. |
Complexitydifferent | Medium | High | High |
Timedifferent | 2-4 h | 1-5 Tage | 1-4 Wochen |
Participantsdifferent | 4-10 | 4-12 | 6-30 Experten |
Formatdifferent | Workshop | Workshop + async | Async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Logic Model, Change Objectives, Intervention Components, Evaluation Plan | Expert Forecast, Consensus Range, Assumption Notes |
Tagsno overlap | JourneyServiceService design | ChangeSystems thinkingCapability | ForecastingExpertsDecisionStrategy |
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