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| Criterion |  UX Research Customer Journey Mapping |  Facilitation Expectation Mapping |  Delivery RAID Log |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. | Helps clarify scope, sequence, and delivery flow in concrete terms. It makes work, boundaries, and order steerable. The result is captured as a RAID Log and a source for status reporting. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | 45-90 min | 30 min Setup, dann laufend |
Participantsdifferent | 4-10 | 3-12 | 1-3 maintaining, briefing for everyone |
Formatdifferent | Workshop | Workshop | Async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Expectation Map, Alignment Notes, Agreements | RAID Log, Status Report Source |
Tagsno overlap | JourneyServiceService design | AlignmentStakeholdersTeam | RiskTrackingStakeholdersGovernance |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
