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| Criterion |  UX Research Customer Journey Mapping |  Facilitation Dot Voting |  UX Design Service Blueprinting |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a workshop has produced too many options and the group needs to condense quickly, dot voting makes preferences visible in a short time. It bundles individual votes into a solid signal for the next selection. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Medium | Low | High |
Timedifferent | 2-4 h | 5-15 min | 0.5-2 Tage |
Participantsdifferent | 4-10 | 3-20 | 6-12 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Ranked list, Consensus signal, Shortlist | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | JourneyServiceService design | FacilitationVotingConsensusPrioritization | Service designOperationsJourneyBlueprint |
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