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| Criterion |  UX Research Customer Journey Mapping |  Facilitation Dot Voting |  Facilitation Power Interest Grid |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a workshop has produced too many options and the group needs to condense quickly, dot voting makes preferences visible in a short time. It bundles individual votes into a solid signal for the next selection. | When many stakeholders compete for attention at once, the Power Interest Grid sorts them by influence and stake. It turns individual contributions into a visible selection. The result is captured as a Power Interest Grid and a stakeholder-specific strategy. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | 5-15 min | 30-60 min |
Participantsdifferent | 4-10 | 3-20 | 2-8 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Ranked list, Consensus signal, Shortlist | Power Interest Grid, Strategy per Stakeholder |
Tagsno overlap | JourneyServiceService design | FacilitationVotingConsensusPrioritization | StakeholdersFacilitationAlignmentPlanning |
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