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| Criterion |  UX Research Customer Journey Mapping |  Decision Making Delphi Method |  Product Discovery Assumption Mapping |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When knowledge is distributed and direct dominance should be avoided, groups quickly fall under the sway of their opinion leaders. The Delphi Method gathers assessments iteratively and gradually brings expert judgments closer together. | When assumptions still sit unordered in the room, it weighs uncertainty against leverage. It makes visible which hypotheses should be checked first. |
Complexitydifferent | Medium | High | Medium |
Timedifferent | 2-4 h | 1-4 Wochen | 45-60 min |
Participantsdifferent | 4-10 | 6-30 Experten | 2-8 |
Formatdifferent | Workshop | Async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Expert Forecast, Consensus Range, Assumption Notes | Assumption map, Test backlog, Risk ranking |
Tagsno overlap | JourneyServiceService design | ForecastingExpertsDecisionStrategy | AssumptionsRiskExperimentsValidation |
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