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| Criterion |  UX Research Customer Journey Mapping |  Decision Making DACI |  Facilitation Decision Jam |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | In cross-functional decisions, responsibilities quickly blur between approval, influence, and execution. DACI arranges these roles so decision pressure, contribution, and information stay cleanly separated. | When a decision is stuck, Decision Jam loosens the knot through structured separation of problem, idea, and selection. The format creates movement without jumping prematurely at the first seemingly elegant answer. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | 30-60 min | 60-90 min |
Participantsdifferent | 4-10 | 2-10 | 4-10 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | DACI Matrix, Decision Owner, Decision Log | Problem Cluster, Prioritized Challenge, Experiment |
Tagsno overlap | JourneyServiceService design | DecisionRolesGovernanceAlignment | FacilitationDecisionProblem solvingWorkshop |
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