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| Criterion |  UX Research Customer Journey Mapping |  Decision Making Cynefin Workshop |  Decision Making Pre-Mortem |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When problems are unclear, chaotic, or only seemingly familiar, standard recipes fall short. A Cynefin Workshop sorts situations by the nature of their problem and connects them with matching action logic. | In early initiatives with many uncertainties, planning quickly turns too optimistic. A pre-mortem makes the expected failure visible in advance and sharpens the view of causes, gaps, and countermeasures. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 2-4 h | 60-180 min | 20–45 min |
Participantsdifferent | 4-10 | 4-20 | Small cross-functional group |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Cynefin Map, Domain-specific Actions, Sensemaking Notes | Risk list, Mitigation plan, Assumption log |
Tagsno overlap | JourneyServiceService design | ComplexitySensemakingDecision | RiskDecisionFailurePlanning |
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