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| Criterion |  UX Research Customer Journey Mapping |  UX Design Customer Journey Canvas |  Agile Starfish Retrospective |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When improvement options need to be sorted more finely than just start and stop, it brings observations into clear kinds of action. This makes visible what should be done more, less, newly, or continued. |
Complexitydifferent | Medium | Medium | Low |
Timedifferent | 2-4 h | 1-3 h | 45-90 min |
Participantsdifferent | 4-10 | 3-10 | 4-12 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Customer Journey Canvas, Pain Points, Experience Opportunities | Starfish Board, Practice Changes, Experiments |
Tagsno overlap | JourneyServiceService design | JourneyCustomerService designCanvas | RetrospectiveImprovementExperimentsTeam |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
