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| Criterion |  UX Research Customer Journey Mapping |  Knowledge Modeling Concept Mapping |  Operations Getting Things Done |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Concept Mapping arranges terms and relationships in a network that makes subject-matter connections tangible. It fits when a topic needs to be understood structurally rather than linearly. | With many open commitments and ideas in daily life, a reliable external storage system emerges. The method relieves the mind so priority and context don't have to compete in memory. |
Complexitysame | Medium | Medium | Medium |
Timedifferent | 2-4 h | 1-2 h | 1-2 h Setup, laufend |
Participantsdifferent | 4-10 | 1-8 | 1 |
Formatdifferent | Workshop | Workshop + async | Async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Concept Map, Relationship Labels, Knowledge Gaps | Action Lists, Project List, Review Routine |
Tagsno overlap | JourneyServiceService design | KnowledgeConceptsMappingSensemaking | ProductivityPlanningTasksExecution |
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