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| Criterion |  UX Research Customer Journey Mapping |  Delivery Communication Plan |  Architecture Views and Beyond |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When many people need to be informed in parallel and messages would otherwise arrive unevenly or too late, a Communication Plan orders communication reliably. Channels, audiences, and cadences interlock so important information doesn't get lost. | Views and Beyond organizes architecture into several views so no single diagram has to do everything at once. This makes it possible to choose the representation that fits the stakeholder's question. |
Complexitydifferent | Medium | Low | Medium |
Timedifferent | 2-4 h | 45-90 min | 1-3 Tage |
Participantsdifferent | 4-10 | 2-6 | 1-4 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Communication Plan, Channel Matrix, Message Cadence | Architecture Views, Cross-view Notes, Rationale |
Tagsno overlap | JourneyServiceService design | CommunicationStakeholdersDeliveryPlanning | DocumentationStakeholdersArchitecture |
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