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Criterion
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration for Bucket System.
Agile
Bucket System
Paper illustration of Team API with its method-specific working model.
Team Design
Team API
Purposedifferent
When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When a large batch of work needs a fast, rough estimate, it sorts items into predefined size buckets. It sorts work by value, risk, and delivery ability. The result is captured as a Bucketed Backlog, Relative Estimates, and Split Candidates.When expectations between teams stay fuzzy, it describes how a team can be reached, used, and held accountable. It clarifies responsibility, interaction, and load between teams. The result is captured as a Team API document.
Complexitydifferent
MediumMediumLow
Timedifferent
2-4 h30-90 minHalf day initial, dann laufend
Participantsdifferent
4-103-12Ein Team plus Stakeholder
Formatdifferent
WorkshopWorkshopWorkshop + async
Outputdifferent
Journey Map, Pain-point List, Opportunity BacklogBucketed Backlog, Relative Estimates, Split CandidatesTeam API Document
Tagsno overlap
JourneyServiceService design
EstimationBacklogRelative sizing
TeamAlignmentCommunicationService
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Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration for Affinity Estimation.
Agile
Affinity Estimation
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping