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| Criterion |  UX Research Customer Journey Mapping |  Decision Making Assumption Surfacing |  Domain Modeling Context Map |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it. | When several contexts need to talk to each other, it makes their relationships and dependencies legible. It helps sort integration pressure and responsibilities across system boundaries. |
Complexitydifferent | Medium | Low | Medium |
Timedifferent | 2-4 h | 45-90 min | 1-3 h |
Participantsdifferent | 4-10 | 2-8 | 2-8 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Assumption List, Critical Assumptions, Learning Plan | Context Map, Integration Patterns, Boundary Notes |
Tagsno overlap | JourneyServiceService design | AssumptionsRiskDecisionDiscovery | Domain-Driven DesignBoundariesStrategy |
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