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| Criterion |  UX Research Customer Journey Mapping |  Architecture arc42 |  Decision Making Assumption Surfacing |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | arc42 structures architecture knowledge so teams can document system, decisions, and risks consistently. The template builds a living understanding of the architecture instead of scattered notes. | Plans often contain assumptions that were never openly stated and remain dangerous precisely because of that. Assumption Surfacing makes these silent premises visible and prioritizes which of them carry the initiative or could sink it. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | 1-2 Tage | 45-90 min |
Participantsdifferent | 4-10 | 1-4 | 2-8 |
Formatdifferent | Workshop | Workshop + async | Workshop + async |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Architecture Document, Context View, Runtime View, Deployment View | Assumption List, Critical Assumptions, Learning Plan |
Tagsno overlap | JourneyServiceService design | ArchitectureDocumentationCommunication | AssumptionsRiskDecisionDiscovery |
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