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| Criterion |  UX Research Customer Journey Mapping |  Operations Accountability Ladder |  Facilitation Power Interest Grid |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | With defensive reactions to problems, the method shifts the view from justification to ownership. It makes visible which reaction stage a person or team is currently stuck on. | When many stakeholders compete for attention at once, the Power Interest Grid sorts them by influence and stake. It turns individual contributions into a visible selection. The result is captured as a Power Interest Grid and a stakeholder-specific strategy. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | 20-45 min | 30-60 min |
Participantsdifferent | 4-10 | 1-8 | 2-8 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Ownership Reflection, Action Commitment, Coaching Notes | Power Interest Grid, Strategy per Stakeholder |
Tagsno overlap | JourneyServiceService design | ResponsibilityLeadershipTeam | StakeholdersFacilitationAlignmentPlanning |
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