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| Criterion |  UX Research Customer Journey Mapping |  Agile Acceptance Criteria Workshop |  UX Design Service Blueprinting |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a story needs clear checkpoints before implementation, it sharpens expectation and scope together. It sorts work by value, risk, and delivery ability. The result is captured as Acceptance Criteria and a Story Update. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Medium | Low | High |
Timedifferent | 2-4 h | 20-40 min pro Story | 0.5-2 Tage |
Participantsdifferent | 4-10 | 3-6 | 6-12 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Acceptance Criteria, Story Update | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | JourneyServiceService design | AgileRequirementsRefinementBehavior-Driven Development | Service designOperationsJourneyBlueprint |
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