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| Criterion |  UX Research Customer Journey Mapping |  Agile Acceptance Criteria Workshop |
|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a story needs clear checkpoints before implementation, it sharpens expectation and scope together. It sorts work by value, risk, and delivery ability. The result is captured as Acceptance Criteria and a Story Update. |
Complexitydifferent | Medium | Low |
Timedifferent | 2-4 h | 20-40 min pro Story |
Participantsdifferent | 4-10 | 3-6 |
Formatsame | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | Acceptance Criteria, Story Update |
Tagsno overlap | JourneyServiceService design | AgileRequirementsRefinementBehavior-Driven Development |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
