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| Criterion |  UX Research Customer Journey Mapping |  Agile 4Ls Retrospective |  Agile Starfish Retrospective |
|---|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a sprint should not only be assessed but also learned from, it captures experience in clear learning categories. It records what worked, what's missing, and what should run differently next time. | When improvement options need to be sorted more finely than just start and stop, it brings observations into clear kinds of action. This makes visible what should be done more, less, newly, or continued. |
Complexitydifferent | Medium | Low | Low |
Timedifferent | 2-4 h | 45–75 min | 45-90 min |
Participantsdifferent | 4-10 | Team members involved | 4-12 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | 4Ls Board, Learning Themes, Improvement Actions | Starfish Board, Practice Changes, Experiments |
Tagsno overlap | JourneyServiceService design | RetrospectiveLearningReflectionTeam | RetrospectiveImprovementExperimentsTeam |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
