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| Criterion |  UX Research Customer Journey Mapping |  Agile 4Ls Retrospective |
|---|---|---|
Purposedifferent | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. | When a sprint should not only be assessed but also learned from, it captures experience in clear learning categories. It records what worked, what's missing, and what should run differently next time. |
Complexitydifferent | Medium | Low |
Timedifferent | 2-4 h | 45–75 min |
Participantsdifferent | 4-10 | Team members involved |
Formatsame | Workshop | Workshop |
Outputdifferent | Journey Map, Pain-point List, Opportunity Backlog | 4Ls Board, Learning Themes, Improvement Actions |
Tagsno overlap | JourneyServiceService design | RetrospectiveLearningReflectionTeam |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
