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| Criterion |  Systems Thinking Intervention Mapping |  UX Research Customer Journey Mapping |
|---|---|---|
Purposedifferent | Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | High | Medium |
Timedifferent | 1-5 Tage | 2-4 h |
Participantsdifferent | 4-12 | 4-10 |
Formatdifferent | Workshop + async | Workshop |
Outputdifferent | Logic Model, Change Objectives, Intervention Components, Evaluation Plan | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | ChangeSystems thinkingCapability | JourneyServiceService design |
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