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Criterion
Paper illustration for Intervention Mapping.
Systems Thinking
Intervention Mapping
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Paper illustration of Leverage Points with its method-specific working model.
Systems Thinking
Leverage Points
Purposedifferent
Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.Leverage Points show exactly where interventions in a system produce a disproportionate effect. It draws relationships, patterns, and feedback loops. The result is captured as a leverage map and action strategy.
Complexitydifferent
HighMediumHigh
Timedifferent
1-5 Tage1-3 hHalf day
Participantsdifferent
4-123-103-12
Formatdifferent
Workshop + asyncWorkshopWorkshop
Outputdifferent
Logic Model, Change Objectives, Intervention Components, Evaluation PlanCustomer Journey Canvas, Pain Points, Experience OpportunitiesLeverage Map, Action Strategy
Tagsno overlap
ChangeSystems thinkingCapability
JourneyCustomerService designCanvas
Systems thinkingChangeStrategy
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration of the Force Field Analysis working structure.
Decision Making
Force Field Analysis
Paper illustration for Future Reality Tree.
Systems Thinking
Future Reality Tree
Paper illustration of the McKinsey 7S Framework with seven connected fields
Business Strategy
McKinsey 7S