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| Criterion |  Systems Thinking Intervention Mapping |  UX Design Customer Journey Canvas |
|---|---|---|
Purposedifferent | Intervention Mapping translates a need for change into a planned, evaluable program. The method connects target group, determinants, actions, and measurement into a traceable chain. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | High | Medium |
Timedifferent | 1-5 Tage | 1-3 h |
Participantsdifferent | 4-12 | 3-10 |
Formatdifferent | Workshop + async | Workshop |
Outputdifferent | Logic Model, Change Objectives, Intervention Components, Evaluation Plan | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | ChangeSystems thinkingCapability | JourneyCustomerService designCanvas |
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