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| Criterion |  Product Strategy Impact Mapping |  UX Research Customer Journey Mapping |
|---|---|---|
Purposedifferent | When a goal needs to be connected to several possible paths, it shows chains of impact instead of feature lists. It connects business goal, behavior change, and measures. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitysame | Medium | Medium |
Timedifferent | 45-90 min | 2-4 h |
Participantsdifferent | 3-8 | 4-10 |
Formatsame | Workshop | Workshop |
Outputdifferent | Impact Map, Outcome Hypotheses, Delivery Options | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | OutcomesStrategyBehaviorPlanning | JourneyServiceService design |
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