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| Criterion |  UX Research HEART Framework |  Operations Root Cause Tree Analysis |  Operations MORT Analysis |
|---|---|---|---|
Purposedifferent | Helps clarify observations, needs, and patterns in concrete terms. It groups observations into patterns, questions, and decisions. The result is captured as a HEART-GSM table and dashboard. | For a problem with several suspected causes, the method builds a causal structure instead of a mere list. It makes visible how causes connect and where the strongest points of leverage lie. | For a safety-relevant event or a system with high protection requirements, the method examines where controls failed. It exposes both technical and organizational gaps. |
Complexitydifferent | Medium | Medium | High |
Timedifferent | 120 min initial, dann laufend | 1-3 h | Mehrere Tage bis Wochen |
Participantsdifferent | 3-6 | 2-8 | 2-6 |
Formatdifferent | Workshop + async | Workshop | Workshop + async |
Outputdifferent | HEART-GSM Table, Dashboard | Cause Tree, Evidence Notes, Countermeasures | MORT Worksheets, Findings per Branch, Corrective Actions, Systemic Recommendations |
Tagsno overlap | MetricsUX researchMeasurementSatisfaction | Root causeTreeIncidentQuality | Root causeSafetySystemicIncident |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
