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| Criterion |  Operations Gemba Walk |  UX Design Service Blueprinting |  Operations After-Action Review |
|---|---|---|---|
Purposedifferent | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | After missions or project phases with unclear outcomes, the method makes visible what actually happened and what can be learned from it. It separates course, effect, and causes so experience turns into solid improvement. |
Complexitydifferent | Low | High | Low |
Timedifferent | 30-120 min | 0.5-2 Tage | 20-45 min |
Participantsdifferent | 2-6 | 6-12 | 3-12 |
Formatdifferent | Workshop | Workshop | Workshop + async |
Outputdifferent | Observation Notes, Improvement Ideas | Service Blueprint, Fail Points, Ownership Map | Lessons learned, Action items, Event summary |
Tags1 shared | LeanObservationProcessOperations | Service designOperationsJourneyBlueprint | LearningOperationsImprovement |
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