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| Criterion |  Operations Gemba Walk |  UX Design Service Blueprinting |
|---|---|---|
Purposedifferent | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Low | High |
Timedifferent | 30-120 min | 0.5-2 Tage |
Participantsdifferent | 2-6 | 6-12 |
Formatsame | Workshop | Workshop |
Outputdifferent | Observation Notes, Improvement Ideas | Service Blueprint, Fail Points, Ownership Map |
Tags1 shared | LeanObservationProcessOperations | Service designOperationsJourneyBlueprint |
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