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| Criterion |  Operations Gemba Walk |  Systems Thinking Rich Picture |  Systems Thinking Soft Systems Methodology |
|---|---|---|---|
Purposedifferent | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | A Rich Picture brings an unclear situation onto a shared drawing. It captures actors, tensions, information flows, and blind spots before the team jumps to solutions too early. | Soft Systems Methodology helps explore unclear or politically charged problems systematically. Instead of forcing a quick answer, the method builds a shared understanding of perspectives and room for action. |
Complexitydifferent | Low | Low | High |
Timedifferent | 30-120 min | 30-90 min | 0.5-3 Tage |
Participantsdifferent | 2-6 | 2-10 | 5-15 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Observation Notes, Improvement Ideas | Rich Picture, Problem Framing Notes | Rich Picture, Root Definitions, Conceptual Models, Change Agenda |
Tagsno overlap | LeanObservationProcessOperations | Systems thinkingSoft systemsFramingVisualization | Soft systemsComplexitySensemakingSystems thinking |
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