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| Criterion |  Operations Gemba Walk |  Operations Process Mapping |  Innovation Design Thinking |
|---|---|---|---|
Purposedifferent | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. | For complex user problems with an uncertain cause, the method connects observation, interpretation, and experiment into a learning cycle. It keeps the focus on real needs and avoids premature solution language. This produces robust decisions for product and service. |
Complexitydifferent | Low | Medium | High |
Timedifferent | 30-120 min | 1-3 h | 1 Tag bis mehrere Wochen |
Participantsdifferent | 2-6 | 3-10 | 4-10 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Observation Notes, Improvement Ideas | Process Map, Handoff List, Improvement Backlog | Problem Statement, Prototype, Test Learnings |
Tagsno overlap | LeanObservationProcessOperations | ProcessOperationsImprovement | InnovationPrototypeResearch |
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