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| Criterion |  Operations Gemba Walk |  UX Research Personas |  Operations Process Mapping |
|---|---|---|---|
Purposedifferent | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | When target groups stay too vague and teams talk about the same people differently, personas create a shared, solid picture of usage. Condensed profiles make needs, contexts, and differences tangible enough for decisions. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. |
Complexitydifferent | Low | Medium | Medium |
Timedifferent | 30-120 min | 1-3 Tage | 1-3 h |
Participantsdifferent | 2-6 | Internes Team | 3-10 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Observation Notes, Improvement Ideas | Persona Profiles, Needs Summary, Scenario Notes | Process Map, Handoff List, Improvement Backlog |
Tagsno overlap | LeanObservationProcessOperations | ResearchCustomerSynthesis | ProcessOperationsImprovement |
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