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| Criterion |  Operations Gemba Walk |  DevOps Incident Command |  Operations Learning Review |
|---|---|---|---|
Purposedifferent | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | During an acute incident with several people involved, the method creates a clear leadership and communication structure. It reduces chaos when fast coordination and clean situational awareness are both needed at once. | After a project phase with mixed results, the method makes learning from the individual case reusable. It connects events, decisions, and systemic conditions into robust insights. |
Complexitydifferent | Low | Medium | Medium |
Timedifferent | 30-120 min | As needed | 1-3 h |
Participantsdifferent | 2-6 | 4-15 | 3-10 |
Formatdifferent | Workshop | Workshop + async | Workshop |
Outputdifferent | Observation Notes, Improvement Ideas | Incident Log, Action Tracker, Stakeholder Updates | Learning Review Notes, System Factors, Improvement Actions |
Tags1 shared | LeanObservationProcessOperations | IncidentOperationsReliability | LearningRetrospectiveIncidentOperations |
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