View methods side by side.
Choose up to four methods. Add them using the search and share the comparison by copying its link.
| Criterion |  Operations Gemba Walk |  UX Design Customer Journey Canvas |  Operations Process Mapping |
|---|---|---|---|
Purposedifferent | When there is uncertainty about the real course of a process, the method brings observation to the place where work happens. It combines perception, follow-up questions, and process knowledge so decisions rest on actual workflows instead of assumptions. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots. |
Complexitydifferent | Low | Medium | Medium |
Timedifferent | 30-120 min | 1-3 h | 1-3 h |
Participantsdifferent | 2-6 | 3-10 | 3-10 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Observation Notes, Improvement Ideas | Customer Journey Canvas, Pain Points, Experience Opportunities | Process Map, Handoff List, Improvement Backlog |
Tagsno overlap | LeanObservationProcessOperations | JourneyCustomerService designCanvas | ProcessOperationsImprovement |
Often compared together
Methods with strong topical overlap with the current selection, not yet in the comparison.
