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| Criterion |  Systems Thinking Future Reality Tree |  UX Design Service Blueprinting |  UX Design Customer Journey Canvas |
|---|---|---|---|
Purposedifferent | A Future Reality Tree shows how desired actions are meant to lead to a better system state. The method checks whether a path of change holds together logically before time flows into implementation. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | High | High | Medium |
Timedifferent | 2-4 h | 0.5-2 Tage | 1-3 h |
Participantsdifferent | 3-8 | 6-12 | 3-10 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Future Reality Tree, Negative Branches, Assumption List, Improved Injections | Service Blueprint, Fail Points, Ownership Map | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | Theory of ConstraintsSystems thinkingChange | Service designOperationsJourneyBlueprint | JourneyCustomerService designCanvas |
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