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| Criterion |  Decision Making Force Field Analysis |  UX Design Customer Journey Canvas |  Decision Making Decision Rights Mapping |
|---|---|---|---|
Purposedifferent | In change initiatives, supporting and restraining forces sit at the table at the same time. Force Field Analysis makes these tensions explicit and shows where change can be pushed forward by strengthening or relieving. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | In organizations with many stakeholders, it often blurs who actually decides and who is merely consulted. It separates options, evaluation criteria, and open risks. The result is captured as a Decision Rights matrix and an agreement. |
Complexitydifferent | Low | Medium | Medium |
Timedifferent | 45-90 min | 1-3 h | 90-180 min |
Participantsdifferent | 3-12 | 3-10 | 4-12 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Force Field Map, Change Levers, Risk Notes | Customer Journey Canvas, Pain Points, Experience Opportunities | Decision Rights Matrix, Agreement |
Tagsno overlap | ChangeDecisionStrategy | JourneyCustomerService designCanvas | DecisionGovernanceAlignmentResponsibility |
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