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| Criterion |  Facilitation Expectation Mapping |  UX Design Service Blueprinting |  UX Design Customer Journey Canvas |
|---|---|---|---|
Purposedifferent | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. |
Complexitydifferent | Low | High | Medium |
Timedifferent | 45-90 min | 0.5-2 Tage | 1-3 h |
Participantsdifferent | 3-12 | 6-12 | 3-10 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Expectation Map, Alignment Notes, Agreements | Service Blueprint, Fail Points, Ownership Map | Customer Journey Canvas, Pain Points, Experience Opportunities |
Tagsno overlap | AlignmentStakeholdersTeam | Service designOperationsJourneyBlueprint | JourneyCustomerService designCanvas |
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