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Criterion
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration of a team retrospective with three separate Start, Stop, and Continue areas and a shared action list.
Agile
Start Stop Continue
Purposedifferent
When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.When a team wants to deliberately adjust its working behavior, it makes habits visible and assessable. It focuses on concrete changes instead of diffuse mood.
Complexitydifferent
LowMediumLow
Timedifferent
45-90 min1-3 h30-60 min
Participantsdifferent
3-123-103-12
Formatsame
WorkshopWorkshopWorkshop
Outputdifferent
Expectation Map, Alignment Notes, AgreementsProcess Map, Handoff List, Improvement BacklogStart Stop Continue Board, Improvement Actions
Tagsno overlap
AlignmentStakeholdersTeam
ProcessOperationsImprovement
RetrospectiveImprovementTeamReflection
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A structured reflection surfaces what was liked, learned, lacked, and longed for. It is a conversation format and does not validate actions automatically.
Agile
4Ls Retrospective
Paper illustration for Sailboat Retrospective
Agile
Sailboat Retrospective
Paper illustration for Starfish Retrospective
Agile
Starfish Retrospective