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Criterion
Paper illustration for Expectation Mapping.
Facilitation
Expectation Mapping
Process Mapping method illustration showing its working structure
Operations
Process Mapping
Paper illustration for Kaizen Event.
Operations
Kaizen Event
Purposedifferent
When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge.With a confusing workflow that has many handoffs, the method makes the actual process visible. It shows where work is passed on, delayed, or duplicated, so improvement targets the right spots.For a tightly scoped process segment with noticeable waste, the method bundles shared energy for change. It suits situations that call for fast learning loops and visible adjustments.
Complexitydifferent
LowMediumMedium
Timedifferent
45-90 min1-3 h0.5-5 Tage
Participantsdifferent
3-123-104-10
Formatsame
WorkshopWorkshopWorkshop
Outputdifferent
Expectation Map, Alignment Notes, AgreementsProcess Map, Handoff List, Improvement BacklogKaizen Charter, Waste List, Improvement Experiments, Standard Work Update
Tagsno overlap
AlignmentStakeholdersTeam
ProcessOperationsImprovement
LeanContinuous improvementOperations
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Methods with strong topical overlap with the current selection, not yet in the comparison.

Gemba Walk workspace showing the question, observations, and next decision.
Operations
Gemba Walk
A3 Problem-Solving workspace showing the question, observations, and next decision.
Operations
A3 Problem Solving
Paper illustration of a review with planned work, actual event sequence, comparison, and assigned improvement actions.
Operations
After-Action Review
Paper illustration for Alignment Mapping.
Facilitation
Alignment Mapping