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| Criterion |  Facilitation Expectation Mapping |  UX Design Customer Journey Canvas |  UX Design Service Blueprinting |
|---|---|---|---|
Purposedifferent | When roles, interfaces, or projects fail because of differing expectations, Expectation Mapping surfaces these differences. It shows what each side takes for granted and where the pictures diverge. | When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear. | When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit. |
Complexitydifferent | Low | Medium | High |
Timedifferent | 45-90 min | 1-3 h | 0.5-2 Tage |
Participantsdifferent | 3-12 | 3-10 | 6-12 |
Formatsame | Workshop | Workshop | Workshop |
Outputdifferent | Expectation Map, Alignment Notes, Agreements | Customer Journey Canvas, Pain Points, Experience Opportunities | Service Blueprint, Fail Points, Ownership Map |
Tagsno overlap | AlignmentStakeholdersTeam | JourneyCustomerService designCanvas | Service designOperationsJourneyBlueprint |
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