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Criterion
Paper illustration of a yellow story card, blue rule cards, green example cards and a red question card on a light workspace.
Agile
Example Mapping
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping
Paper illustration of Specification by Example with a method-specific labelled workspace.
Agile
Specification by Example
Purposedifferent
When a story carries business rules and exceptions, it brings clarity before implementation. It makes examples, open questions, and boundaries visible enough that the logic becomes jointly sound.When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately.When business rules need to become precise, it ties language, example, and test together. It sorts work by value, risk, and delivery ability. The result is captured as an Example Table and Acceptance Tests.
Complexitydifferent
LowMediumMedium
Timedifferent
30-60 min2-4 h60-90 min pro Feature
Participantsdifferent
3-74-103-6
Formatsame
WorkshopWorkshopWorkshop
Outputdifferent
Example Map, Acceptance Criteria, Open QuestionsJourney Map, Pain-point List, Opportunity BacklogExample Table, Acceptance Tests
Tagsno overlap
Behavior-Driven DevelopmentRequirementsExamplesRefinement
JourneyServiceService design
AgileRequirementsExamplesBehavior-Driven Development
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Paper illustration of Acceptance Criteria Workshop with a method-specific labelled workspace.
Agile
Acceptance Criteria Workshop
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting