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| Criterion |  Agile Example Mapping |  UX Research Customer Journey Mapping |
|---|---|---|
Purposedifferent | When a story carries business rules and exceptions, it brings clarity before implementation. It makes examples, open questions, and boundaries visible enough that the logic becomes jointly sound. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitydifferent | Low | Medium |
Timedifferent | 30-60 min | 2-4 h |
Participantsdifferent | 3-7 | 4-10 |
Formatsame | Workshop | Workshop |
Outputdifferent | Example Map, Acceptance Criteria, Open Questions | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | Behavior-Driven DevelopmentRequirementsExamplesRefinement | JourneyServiceService design |
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Methods with strong topical overlap with the current selection, not yet in the comparison.
