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| Criterion |  Systems Thinking Evaporating Cloud |  UX Research Customer Journey Mapping |
|---|---|---|
Purposedifferent | The method makes visible why two seemingly incompatible demands arise and which assumption must be tested to resolve the conflict. | When a user journey falls apart across many touchpoints, customer journey mapping makes the experience visible as a coherent arc. Phases, emotions, and breaks become legible enough to prioritize critical moments deliberately. |
Complexitysame | Medium | Medium |
Timedifferent | 60-120 min | 2-4 h |
Participantsdifferent | 2-8 | 4-10 |
Formatsame | Workshop | Workshop |
Outputdifferent | Conflict Cloud, Assumption List, Breakthrough Ideas, Next Experiments | Journey Map, Pain-point List, Opportunity Backlog |
Tagsno overlap | Theory of ConstraintsAssumptionsSystems thinking | JourneyServiceService design |
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