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Criterion
Paper illustration of shared options, independently placed voting dots, and a highlighted shortlist.
Facilitation
Dot Voting
A paper-based illustration representing Service Blueprint with its core stages and visible working result.
UX Design
Service Blueprinting
A paper-based illustration representing Customer Journey Canvas with its core stages and visible working result.
UX Design
Customer Journey Canvas
Purposedifferent
When a workshop has produced too many options and the group needs to condense quickly, dot voting makes preferences visible in a short time. It bundles individual votes into a solid signal for the next selection.When a service experience is spread across several touchpoints, it brings frontstage and backstage together. It shows where user contact and internal responsibility must fit.When a journey needs to be understood across several phases, it arranges experience, touchpoints, and opportunities into one picture. It makes gaps and friction along the user path clear.
Complexitydifferent
LowHighMedium
Timedifferent
5-15 min0.5-2 Tage1-3 h
Participantsdifferent
3-206-123-10
Formatsame
WorkshopWorkshopWorkshop
Outputdifferent
Ranked list, Consensus signal, ShortlistService Blueprint, Fail Points, Ownership MapCustomer Journey Canvas, Pain Points, Experience Opportunities
Tagsno overlap
FacilitationVotingConsensusPrioritization
Service designOperationsJourneyBlueprint
JourneyCustomerService designCanvas
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Often compared together

Methods with strong topical overlap with the current selection, not yet in the comparison.

Independent contributions form an ordered group priority list.
Facilitation
Nominal Group Technique
Paper illustration for ABC Analysis
Operations
ABC Analysis
Paper illustration of the Consensus Workshop working structure.
Facilitation
Consensus Workshop
Paper illustration of a journey map with four connected phases, several experience lanes and a point marked for closer investigation.
UX Research
Customer Journey Mapping